Auto Parts Store Pro — Customer Experience Expert

USA GPC Genuine Parts Company; Dowagiac (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

Genuine Parts Company (NAPA) is seeking a Store Associate to serve as the primary contact for customers in the retail store, delivering a high-quality experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and engagement.

The role offers a clear entry point or growth path within the organization, with responsibilities spanning sales, parts identification, order fulfillment, and

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and systems.
• Experience in retail or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.

Skills

Communication

Customer focus

Problem solving

Willingness to learn

Education

High School Diploma or GED

Job description

Genuine Parts Company (NAPA) is seeking a Store Associate to serve as the primary contact for customers in the retail store, delivering a high-quality experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and engagement.

The role offers a clear entry point or growth path within the organization, with responsibilities spanning sales, parts identification, order fulfillment, and