Auto Parts Specialist: Customer-Focused & Fast Fulfillment

USA GPC Genuine Parts Company; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee Stock Purchase Plan

Tuition Reimbursement

Wellness Programs

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in a NAPA retail store, delivering automotive parts solutions and a high-quality customer experience.

You will support both retail and wholesale customers, utilize product knowledge, and coordinate with peers to drive store performance. This entry point role offers growth within the organization.

Qualifications

• High school diploma or GED required.
• Valid Driver’s License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.
• Leadership Demonstrates personal accountability and ownership of customer outcomes.
• Leadership Leads by example in delivering exceptional customer service.
• Leadership Supports team members by sharing knowledge and assisting with problem-solving.
• Leadership Contributes to a positive, collaborative, and high-performance team environment.
• Leadership Shows initiative in learning and career development.

Skills

Strong communication

Customer-focused mindset

Problem-solving abilities

Willingness to learn

Education

High School Diploma or GED

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in a NAPA retail store, delivering automotive parts solutions and a high-quality customer experience.

You will support both retail and wholesale customers, utilize product knowledge, and coordinate with peers to drive store performance. This entry point role offers growth within the organization.