Auto Parts Expert: Service, Sales & Solutions

O'Reilly Auto Enterprises, LLC; Mount Clemens (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Stock Purchase Plan

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers in a store setting. The role also supports store management with daily tasks and accepts bilingual applicants.

Responsibilities include greeting customers, assisting with merchandise, processing transactions, handling returns, and addressing complaints. Opportunities for growth are highlighted in the compensation package and benefits described by the company.

Qualifications

• Ability to quickly match alphanumeric sequences
• Provide outstanding, friendly and professional customer service
• Must multitask, handling customers on the phone and in store at the same time
• Fluency in multiple languages (Spanish highly desired)

Responsibilities

• Follow and promote all company customer service programs.
• Greet retail/walk-in customers and assist with merchandise selections.
• Assist managers and/or installer service specialists for professional customers.
• Answer store calls, look up parts, quote prices, and offer related items.
• Process exchanges and returns per policies.
• Address and resolve customer complaints in a friendly manner.

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers in a store setting. The role also supports store management with daily tasks and accepts bilingual applicants.

Responsibilities include greeting customers, assisting with merchandise, processing transactions, handling returns, and addressing complaints. Opportunities for growth are highlighted in the compensation package and benefits described by the company.