Auto Parts Specialist: Service & Solutions Pro

O'Reilly Auto Parts; Luling (TX); Vor Ort; USD 17.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Career growth opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service for retail and installer customers and to support store management in daily tasks. Bilingual candidates encouraged to apply and the role includes cash handling, product recommendations, and vehicle care services as part of a comprehensive in-store experience.

Responsibilities emphasize following customer service programs, prompt engagement with customers, processing transactions, exchanges, and daily

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Aufgaben

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Maintain and secure cash drawer and process transactions.
• Process exchanges and returns per policy.
• Address and resolve customer complaints.
• Perform daily image maker and planogram updates, stocking shelves and related tasks.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services (e.g., install wipers, test batteries).

Kenntnisse

Customer service

Multitasking

Alphanumeric matching

Bilingual Spanish

Jobbeschreibung

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service for retail and installer customers and to support store management in daily tasks. Bilingual candidates encouraged to apply and the role includes cash handling, product recommendations, and vehicle care services as part of a comprehensive in-store experience.

Responsibilities emphasize following customer service programs, prompt engagement with customers, processing transactions, exchanges, and daily