Auto Parts & Customer Service Specialist

O'Reilly Auto Parts; Prosser (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in selecting merchandise, and support store management in daily tasks.

The role requires multitasking across in-store and phone interactions, accurate cash handling, and a focus on customer satisfaction. Bilingual skills are encouraged and a path for career growth is provided.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Capable of multitasking while assisting in-store and on the phone.
• Able to quickly match alphanumeric sequences and locate parts.

Responsibilities

• Follow and promote company customer service programs and sales initiatives.
• Greet customers and assist in selecting merchandise.
• Assist professional customers and service specialists as needed.
• Process payments, returns and exchanges per policy.
• Address and resolve customer complaints professionally.
• Perform stock, planogram updates and routine store tasks.

Skills

Customer service

Multitasking

Parts lookup

Bilingual

Job description

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in selecting merchandise, and support store management in daily tasks.

The role requires multitasking across in-store and phone interactions, accurate cash handling, and a focus on customer satisfaction. Bilingual skills are encouraged and a path for career growth is provided.