Auto Parts Counter Specialist — Fast-Paced Customer Care

Motion; Ripon (WI); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Awesome people and brand

Competitive Pay

Outstanding health benefits and 401K

Stable company

Fortune 200 with a “family” feel

Culture of promotion from within

Great training and ongoing development

Job summary

NAPA in the United States is seeking a Counter Sales associate to serve as the face of the store, helping customers with automotive parts, answering questions, and providing outstanding service at the counter and over the phone.

You will use your parts knowledge to assist team members, engage customers, and ensure a positive shopping experience in a fast-paced retail environment. Driving safety with a valid license is expected, and experience in auto parts is a plus.

Qualifications

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
• High School Diploma or GED.
• Technical or Trade school courses or degree.
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

Responsibilities

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

Skills

Auto parts knowledge

Education

High school diploma or GED

Job description

NAPA in the United States is seeking a Counter Sales associate to serve as the face of the store, helping customers with automotive parts, answering questions, and providing outstanding service at the counter and over the phone.

You will use your parts knowledge to assist team members, engage customers, and ensure a positive shopping experience in a fast-paced retail environment. Driving safety with a valid license is expected, and experience in auto parts is a plus.