Auto Parts Advisor & Customer Champion

NAPA Auto Parts; Ogden (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

NAPA Auto Parts Store Pro is the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality experience. The role provides automotive parts solutions for retail and wholesale customers and supports store performance through knowledge and responsiveness.

This position offers a strong entry point or growth path within the organization and requires a customer-focused mindset, effective communication, and a willingness to learn automotive systems.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong verbal and written communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Assist with inventory control activities and cycle counts.
• Contribute to store operations and team support tasks to optimize performance.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

High School Diploma

Valid Driver's License

Communication skills

Customer-focused

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

NAPA Auto Parts Store Pro is the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality experience. The role provides automotive parts solutions for retail and wholesale customers and supports store performance through knowledge and responsiveness.

This position offers a strong entry point or growth path within the organization and requires a customer-focused mindset, effective communication, and a willingness to learn automotive systems.