Automotive Parts Expert & Customer Champion

Genuine Parts Company; Saint Paul (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company’s NAPA store seeks a Store Pro to act as the primary contact for customers, delivering an engaging shopping experience and automotive parts solutions. You will support both retail and wholesale customers, leverage product knowledge, and contribute to store performance through responsiveness and teamwork.

The role emphasizes accuracy in parts identification, order fulfillment, and effective communication, with opportunities for growth within the organization.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment is a plus.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Communication skills

Interpersonal skills

Customer focus

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company’s NAPA store seeks a Store Pro to act as the primary contact for customers, delivering an engaging shopping experience and automotive parts solutions. You will support both retail and wholesale customers, leverage product knowledge, and contribute to store performance through responsiveness and teamwork.

The role emphasizes accuracy in parts identification, order fulfillment, and effective communication, with opportunities for growth within the organization.