Auto Parts Pro: Expert Customer Service

NAPA; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Job summary

NAPA seeks a Retail Store Pro to serve as the primary contact for customers in-store, delivering automotive parts solutions and engaging with both retail and wholesale clients. You will support store performance through strong product knowledge, responsiveness, and proactive customer engagement.

The role emphasizes accurate parts recommendations, efficient order fulfillment, and teamwork in a fast-paced retail environment, with opportunities for growth within the organization.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS and inventory/catalog tools.
• Coordinate deliveries and assist with logistics and fulfillment.

Skills

Customer service

Communication

Problem solving

Leadership

Teamwork

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

NAPA seeks a Retail Store Pro to serve as the primary contact for customers in-store, delivering automotive parts solutions and engaging with both retail and wholesale clients. You will support store performance through strong product knowledge, responsiveness, and proactive customer engagement.

The role emphasizes accurate parts recommendations, efficient order fulfillment, and teamwork in a fast-paced retail environment, with opportunities for growth within the organization.