Automotive Parts Specialist & Customer Champion

Genuine Parts Company; Carol Stream (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company, operating under the NAPA brand, serves as the primary contact for customers in the retail store, delivering an engaging experience and automotive parts solutions. This Store Pro role supports both retail and wholesale customers, utilizing product knowledge and efficient systems to drive store performance.

It offers a clear entry point and growth path within the organization, with responsibilities spanning customer interactions, order fulfillment, and logistics coordination

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication skills (verbal and written).
• Customer-focused mindset with problem-solving ability.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a fast-paced retail environment with high energy and customer focus.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries using delivery management systems.

Skills

Customer service

Communication skills

Problem solving

Active listening

Education

HS Diploma

Tools

POS systems

Inventory systems

Job description

Genuine Parts Company, operating under the NAPA brand, serves as the primary contact for customers in the retail store, delivering an engaging experience and automotive parts solutions. This Store Pro role supports both retail and wholesale customers, utilizing product knowledge and efficient systems to drive store performance.

It offers a clear entry point and growth path within the organization, with responsibilities spanning customer interactions, order fulfillment, and logistics coordination