Auto & Liability Claims Support Specialist I

O'Reilly Auto Parts; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking an Auto and Liability Claims Customer Service Representative to handle accident reports for auto, property, and general liability losses and transmit documentation to claim administrators. The role provides initial guidance to managers on vehicle disposition, post-accident screens, repair protocols, and injury management.

You will perform telephonic service, support field management, complete loss notices, notify leadership of serious accidents, maintain claim

Qualifications

• High school diploma required.
• Proficient in Word processing, databases, and spreadsheets.
• Excellent written and verbal communication.
• Strong organizational skills.
• Proficient use of office equipment.

Responsibilities

• Complete loss notices for auto, general liability and property claims.
• Provide extensive telephonic customer service to field management and customers.
• Notify leadership of accidents and assist in vehicle disposition, post-accident screens, and repair protocols.
• Maintain claim files with current data and documentation.
• Enter data accurately into claim management databases.
• Assist in managing rental vehicle use to minimize costs.
• Coordinate with third-party insurers and claim administrators.
• Support Claim Coordinators and follow claim guidelines.
• Follow up on subrogation and notify collections as needed.
• Liaise with Regional, District and Store Managers on policies and procedures.
• Ensure timely and confidential processing of claims.

Skills

Word processing

Databases

Spreadsheets

Communication

Organization

Office equipment

Education

High school diploma

Job description

O'Reilly Auto Parts is seeking an Auto and Liability Claims Customer Service Representative to handle accident reports for auto, property, and general liability losses and transmit documentation to claim administrators. The role provides initial guidance to managers on vehicle disposition, post-accident screens, repair protocols, and injury management.

You will perform telephonic service, support field management, complete loss notices, notify leadership of serious accidents, maintain claim