Auto & Liability Claim Customer Serv Rep I

O'Reilly Auto Parts; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking an Auto and Liability Claims Customer Service Representative to handle accident reports for auto, property, and general liability losses and transmit documentation to claim administrators. The role provides initial guidance to managers on vehicle disposition, post-accident screens, repair protocols, and injury management.

You will perform telephonic service, support field management, complete loss notices, notify leadership of serious accidents, maintain claim

Qualifications

• High school diploma required.
• Proficient in Word processing, databases, and spreadsheets.
• Excellent written and verbal communication.
• Strong organizational skills.
• Proficient use of office equipment.

Responsibilities

• Complete loss notices for auto, general liability and property claims.
• Provide extensive telephonic customer service to field management and customers.
• Notify leadership of accidents and assist in vehicle disposition, post-accident screens, and repair protocols.
• Maintain claim files with current data and documentation.
• Enter data accurately into claim management databases.
• Assist in managing rental vehicle use to minimize costs.
• Coordinate with third-party insurers and claim administrators.
• Support Claim Coordinators and follow claim guidelines.
• Follow up on subrogation and notify collections as needed.
• Liaise with Regional, District and Store Managers on policies and procedures.
• Ensure timely and confidential processing of claims.

Skills

Word processing

Databases

Spreadsheets

Communication

Organization

Office equipment

Education

High school diploma

Job description

The Auto and Liability Claims Customer Service Representative completes accident reports for property, auto, and general liability losses and transmits claim reports and related documentation to claim administrator. Provides initial and triage direction to managers for vehicle disposition, post-accident drug screens, repair protocol, team member injury management, etc.

Essential Job Functions

• Provide extensive telephonic customer service to field management, claim administrators, customers, etc.
• Provide assistance to field management to ensure they understand the procedure in the life of their claim concerning third party insurance contacts, contacts from our claim administrator, and repairing their vehicle.
• Complete loss notices for auto, general liability and property claims.
• Immediate notification to Director of Claims and Risk Administration, Claims Manager, and Claim Coordinators of accident of a serious nature.
• Provide administrative support and assistance to Claim Coordinators while following and adhering to claim guidelines/standards.
• Familiarity with and autonomous completion of assigned tasks such as, notification of states of uninsured motorists, ordering of police reports, file processing as provided by Claims Coordinator, follow up on subrogation files, sending file information to collections, and keeping record of dollars recovered.
• Providing auto accident notifications to 3rd party insurance carriers.
• Proficiency in the processing and accuracy of all claims is essential and timeliness and confidentiality are mandated.
• Consistent, accurate, and complete entry of data into claim management databases.
• Maintenance of claim files to include keeping current and accurate data, etc.
• Liaison for Regional, District and Store Managers concerning drivers training, policies and procedures.
• Assist in the management of rental vehicle use to insure minimization of claims cost.
• Knowledge of company’s operations and objectives, achieve balance between 'properly adjusting' claims and being sensitive to 'business' issues.
• Assist in the communication of point determinations to the Driving Eligibility Administrator.
• Administer program for obtaining claim data reports, including accident reports, vandalism reports, arrest reports, fire reports, and theft reports.

Skills/Education/Knowledge/Experience/Abilities

Required

• High school diploma
• Competency in Word processing, databases, spreadsheets and other software
• Excellent and professional written and verbal communication
• Strong organizational skills
• Proficient use of office equipment

Desired

• Working knowledge of the Insurance Industry
• 1 year or more previous work clerical experience
• Supplemental experience in claim, legal, or risk management

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.