Auto Insurance Customer Care Specialist

Government Employees Insurance Company; Tucson (AZ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health benefits

13 paid holidays

401(k) with match

GEICO Strive tuition assistance

Job summary

GEICO in Tucson, AZ is seeking an Auto Customer Service Representative to guide policyholders through coverage needs, address billing inquiries and provide recommendations to deliver world-class service. Requirements include 1 year of customer-facing experience, a High School Diploma or GED, and the possibility of licensing.

Training provided; in-office training with 80% on-site and 20% off-site work, with comprehensive benefits from day one. Office location: 3050 S Martin Luther King Jr.

Qualifications

• 1 year of customer-facing experience preferred.
• Experience in high-volume call centers with KPIs preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Handle incoming calls, messages, billing questions, and policy updates; offer recommendations.
• Resolve customer concerns and ensure a positive experience.
• Stay informed about GEICO products and identify cross-selling opportunities.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Education

High School Diploma or GED

Job description

GEICO in Tucson, AZ is seeking an Auto Customer Service Representative to guide policyholders through coverage needs, address billing inquiries and provide recommendations to deliver world-class service. Requirements include 1 year of customer-facing experience, a High School Diploma or GED, and the possibility of licensing.

Training provided; in-office training with 80% on-site and 20% off-site work, with comprehensive benefits from day one. Office location: 3050 S Martin Luther King Jr.