Auto Glass Parts Customer Service Specialist

Mygrant Glass; Colorado Springs (CO); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Medical

Vision

Life insurance

FSA plans

Holiday, sick, and vacation days

401(k) retirement plan with company

Job summary

Mygrant Glass in Colorado Springs seeks a dependable Customer Service Representative to be the first point of contact for clients, handling calls, processing orders and payments, and ensuring accurate, timely service.

You’ll support branch operations, assist with returns, account management, and inventory coordination, while maintaining high standards of professionalism and teamwork on a stable Monday–Friday schedule with limited weekend hours.

Qualifications

• High school diploma or GED preferred.
• Excellent telephone and customer service skills.
• Strong organizational and multitasking abilities.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Enter customer orders for auto glass parts and process returns.
• Process daily cash, credit card, and check deposits with accurate data entry.
• Assist with inventory and coordinate with warehouse staff.
• Interact with customers by phone and in person, providing information and assistance.
• Manage customer accounts and escalate concerns as needed.
• Handle complaints and follow up with solutions.

Skills

Phone skills

Clear communication

Multi-tasking

Microsoft Office

Typing 30 wpm

Teamwork

Conflict resolution

Willingness to learn

Patience

Time management

Tech savvy

Education

High School Diploma or GED

Tools

None

Job description

Mygrant Glass in Colorado Springs seeks a dependable Customer Service Representative to be the first point of contact for clients, handling calls, processing orders and payments, and ensuring accurate, timely service.

You’ll support branch operations, assist with returns, account management, and inventory coordination, while maintaining high standards of professionalism and teamwork on a stable Monday–Friday schedule with limited weekend hours.