Auto Glass Customer Support Specialist

Mygrant Glass Company Inc; Sharonville (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

Life insurance

FSA plans

Holiday, sick, and vacation days

401K with matching

Descripción de la vacante

Mygrant Glass is seeking a Customer Service Representative in Sharonville, OH, with hours 8-5 Monday–Friday and occasional Saturdays. You will enter orders, process returns, handle deposits, and assist with inventory while delivering friendly, accurate information to customers.

The role requires strong communication, organization, and time management. Proficiency with Microsoft products and typing at 30 wpm is preferred to support daily operations and teamwork.

Formación

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly and multi-task effectively.
• Proficiency with Microsoft products and general office software.

Responsabilidades

• Enter customer orders for auto glass parts and process returns.
• Process daily cash, credit cards, and checks with accurate data entry.
• Assist with inventory and interact with warehouse inventory control.
• Interact with customers by phone and in person, providing information and assistance.
• Manage customer accounts and elevate concerns as needed.
• Handle complaints and follow up to provide solutions.
• Keep records of interactions and process documents.
• Develop product knowledge to better serve customers.

Conocimientos

Professional demeanor

Telephone skills

People skills

Clear communication

Multitasking

Microsoft products

Typing 30 wpm

Team-oriented

Conflict resolution

Time management

Technologically proficient

Educación

High School Diploma, GED or equivalent

Herramientas

Microsoft products

Descripción del empleo

Mygrant Glass is seeking a Customer Service Representative in Sharonville, OH, with hours 8-5 Monday–Friday and occasional Saturdays. You will enter orders, process returns, handle deposits, and assist with inventory while delivering friendly, accurate information to customers.

The role requires strong communication, organization, and time management. Proficiency with Microsoft products and typing at 30 wpm is preferred to support daily operations and teamwork.