Auto Glass Customer Experience Specialist

Mygrant Glass; New York (NY); Presencial; USD 42.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401K/with matching

Paid Time Off

Paid Holidays

Overtime Pay

Descripción de la vacante

Mygrant Glass is seeking a Customer Service Representative in Bronx, NY. The role is full-time and non-exempt, with duties including processing orders, handling daily monetary transactions, assisting with inventory, and delivering excellent customer service in person and over the phone.

Responsibilities include managing customer accounts, resolving complaints, maintaining accurate records, and building product knowledge to assist customers effectively.

Formación

• High School Diploma, GED or equivalent preferred.

Responsabilidades

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Educación

High School Diploma or equivalent

Descripción del empleo

Mygrant Glass is seeking a Customer Service Representative in Bronx, NY. The role is full-time and non-exempt, with duties including processing orders, handling daily monetary transactions, assisting with inventory, and delivering excellent customer service in person and over the phone.

Responsibilities include managing customer accounts, resolving complaints, maintaining accurate records, and building product knowledge to assist customers effectively.