Auto Glass Customer Support Specialist

Mygrant Glass; Sharonville (OH); Presencial; USD 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Life insurance

FSA plans

Holiday, sick, and vacation days

401K with matching

Descripción de la vacante

Mygrant Glass seeks a Customer Service Representative in Sharonville, OH. The role handles orders, inquiries, and complaints, delivering timely solutions and maintaining records.

You will interact with customers by phone and in person, supporting inventory and account management while upholding high service standards. Non-Exempt position with a team-focused environment, emphasizing accurate data entry, multitasking, and friendly, professional communication.

Formación

• High School Diploma, GED or equivalent preferred.
• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly and stay organized while multi-tasking.
• General knowledge of Microsoft products; typing 30 wpm preferred.

Responsabilidades

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory by interacting with warehouse inventory control.
• Interact with customers via telephone and in person to provide information and assistance.
• Manage customer accounts with discretion and elevate concerns as needed.
• Handle customer complaints and provide solutions within time limits; follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.

Conocimientos

Customer service

Communication

Multi-tasking

Microsoft Office

Typing 30 wpm

Teamwork

Conflict resolution

Patience

Time management

Tech savvy

Educación

High School Diploma

GED

Herramientas

MS Office

Descripción del empleo

Mygrant Glass seeks a Customer Service Representative in Sharonville, OH. The role handles orders, inquiries, and complaints, delivering timely solutions and maintaining records.

You will interact with customers by phone and in person, supporting inventory and account management while upholding high service standards. Non-Exempt position with a team-focused environment, emphasizing accurate data entry, multitasking, and friendly, professional communication.