Auto Glass Customer Support Specialist

Mygrant Glass Company; Sharonville (OH); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Life insurance

FSA plans

Holiday, sick, and vacation days

401K/with matching

Descripción de la vacante

Mygrant Glass in Sharonville, OH is seeking a Customer Service Representative to handle orders, returns, and inquiries. The role requires strong communication, multitasking, and basic Microsoft Office knowledge.

You will interact with customers by phone and in person, maintain records, and support inventory and payments. This non-exempt position reports to the Branch Manager and follows an 8-5, Mon-Fri schedule with occasional Saturdays.

Formación

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

Responsabilidades

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and elevate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amount of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Conocimientos

Telephone skills

Clear communication

Multitasking

Microsoft Office

Typing 30 wpm

Team collaboration

Conflict resolution

Willing to learn

Patience

Time management

Tech savvy

Educación

High school diploma

Descripción del empleo

Mygrant Glass in Sharonville, OH is seeking a Customer Service Representative to handle orders, returns, and inquiries. The role requires strong communication, multitasking, and basic Microsoft Office knowledge.

You will interact with customers by phone and in person, maintain records, and support inventory and payments. This non-exempt position reports to the Branch Manager and follows an 8-5, Mon-Fri schedule with occasional Saturdays.