Customer Experience Specialist — Auto Glass

Mygrant Glass Company Inc; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Plan

Health Savings Plan

Dental Insurance

Voluntary life insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

401K with matching

Overtime Pay

Job summary

Mygrant Glass Company Inc in Bronx, NY is hiring a Customer Service Representative to process orders, handle inquiries, and assist customers in person and over the phone.

You will manage accounts, enter payments, support inventory control, and escalate issues to the Branch Manager as needed while maintaining accurate records.

This non-exempt role offers hourly pay between $20 and $23 and a range of benefits, with emphasis on teamwork and dependable, customer-focused service.

Qualifications

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

Responsibilities

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Skills

Telephone skills

Clear communication

Multi-tasking

Microsoft products

Typing 30 wpm

Team player

Conflict resolution

Follow directives

Patience and attentiveness

Time management

Tech savvy

Education

High School Diploma, GED or equivalent preferred

Job description

Mygrant Glass Company Inc in Bronx, NY is hiring a Customer Service Representative to process orders, handle inquiries, and assist customers in person and over the phone.

You will manage accounts, enter payments, support inventory control, and escalate issues to the Branch Manager as needed while maintaining accurate records.

This non-exempt role offers hourly pay between $20 and $23 and a range of benefits, with emphasis on teamwork and dependable, customer-focused service.