Auto Glass CSR: Dynamic Front Desk Support & Career Growth

Glass America; Livonia (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

80 hours PTO annually

Parental leave 80 hours

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Safety glasses provided

Career development opportunities

Job summary

Glass America is seeking a Customer Service Representative (CSR) in Livonia, MI to join our shop operations team. You will professionally handle customer interactions in person and over the phone, schedule appointments with urgency, and maintain clear communication with field technicians.

Quoted duties include entering sales information, updating customer records, and supporting the dispatch/parts team to meet shop goals and budgets.

Qualifications

• Experience in high-volume call and email handling.
• Ability to stay organized in front-line customer roles.
• Strong data entry with accuracy and speed.

Responsibilities

• Handle customer inquiries in person and by phone.
• Schedule appointments with a sense of urgency.
• Coordinate with Auto Glass Technicians and update records in CRM.
• Provide quotes for installation and repair services.
• Assist dispatch/parts team as needed.

Skills

Customer service

Great communication

Data entry

Typing speed

Inventory awareness

Tools

CRM software

Dispatch software

Scheduling software

Job description

Glass America is seeking a Customer Service Representative (CSR) in Livonia, MI to join our shop operations team. You will professionally handle customer interactions in person and over the phone, schedule appointments with urgency, and maintain clear communication with field technicians.

Quoted duties include entering sales information, updating customer records, and supporting the dispatch/parts team to meet shop goals and budgets.