CSR

Glass America; Livonia (MI); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

80 hours PTO annually

Parental leave 80 hours

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Safety glasses provided

Career development opportunities

Descripción de la vacante

Glass America is seeking a Customer Service Representative (CSR) in Livonia, MI to join our shop operations team. You will professionally handle customer interactions in person and over the phone, schedule appointments with urgency, and maintain clear communication with field technicians.

Quoted duties include entering sales information, updating customer records, and supporting the dispatch/parts team to meet shop goals and budgets.

Formación

• Experience in high-volume call and email handling.
• Ability to stay organized in front-line customer roles.
• Strong data entry with accuracy and speed.

Responsabilidades

• Handle customer inquiries in person and by phone.
• Schedule appointments with a sense of urgency.
• Coordinate with Auto Glass Technicians and update records in CRM.
• Provide quotes for installation and repair services.
• Assist dispatch/parts team as needed.

Conocimientos

Customer service

Great communication

Data entry

Typing speed

Inventory awareness

Herramientas

CRM software

Dispatch software

Scheduling software

Descripción del empleo

Company

Glass America MI Detroit - 300143 Great Teams Don’T Happen by Accident Built with Intent. Driven by YOU. At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Job Description

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Livonia, MI

What Glass America offers you

• Full-Time (30 or more hours per week) employees enjoy 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Career development and progression opportunities.
• Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• When needed, pivot to provide additional assistance to the dispatch/parts team.

What Glass America needs of you to join the team

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to manage inventory levels.
• Ability to work some Saturdays and overtime as necessary.
• General knowledge of automobile functions and systems.
• Auto Parts and/or Dispatcher experience is highly desirable.
• Must be able to complete background check/MVR and drug screening process.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.