Auto Glass CSR & Scheduling Specialist

Mobile Auto Solutions, LLC; Madison (WI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

Holidays

Health Insurance

401(k)

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Safety glasses provided

Daily Pay option

Job summary

Glass America is hiring a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable individual who thrives in a fast-paced, customer-facing environment.

The candidate should have 1-3 years of customer-facing experience, strong communication skills, and proficiency with CRM systems.

Qualifications

• 1-3 years of customer-facing experience in retail, auto service, or call center.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions and inquiries in person or by phone.
• Schedule customer appointments with urgency and accuracy.
• Coordinate with Auto Glass Technicians and maintain updated records.

Skills

Customer-facing experience

Multitasking

Communication skills

CRM systems

Education

High school diploma or GED

Tools

CRM systems

Dashboards

Job description

Glass America is hiring a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable individual who thrives in a fast-paced, customer-facing environment.

The candidate should have 1-3 years of customer-facing experience, strong communication skills, and proficiency with CRM systems.