CSR

Glass America; Detroit (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

PTO 80 hours annually

Parental leave

6 holidays annually

Health insurance

401(k) with company match

Disability & Life Insurance

Safety glasses (free)

Career development

Growth opportunities

Job summary

Glass America is seeking a Customer Service Representative (CSR) in Livonia, MI. You will be a key member of our shopoperations team, handling customer interactions, scheduling appointments, and coordinating with Auto Glass Technicians to keep workflows efficient.

The role emphasizes high-volume phone and email communications, data entry, and quotes for installation and repair services. A reliable, process-driven professional with basic inventory understanding is desired.

Qualifications

• Ability to handle a high volume of calls and emails.
• Front-line customer-facing role experience.
• Strong typing and data entry skills.
• Good organization and process orientation.
• Understanding of inventory levels and how to manage them.

Responsibilities

• Professionally handle customer interactions in person and over the phone.
• Schedule customer appointments with urgency.
• Maintain regular communication with field Auto Glass Technicians.
• Enter sales information and update customer records in the software.
• Provide quotes for installation and repair services.
• Support dispatch/parts team as needed.

Skills

Phone & email handling

Customer service

Typing & data entry

Organizational skills

Inventory awareness

CRM/software

Tools

CRM software

Job description

Company

Glass America MI Detroit - 300143 Great Teams Don’T Happen by Accident Built with Intent. Driven by YOU. At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Job Description

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Livonia, MI

What Glass America offers you

• Full-Time (30 or more hours per week) employees enjoy 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Career development and progression opportunities.
• Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• When needed, pivot to provide additional assistance to the dispatch/parts team.

What Glass America needs of you to join the team

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to manage inventory levels.
• Ability to work some Saturdays and overtime as necessary.
• General knowledge of automobile functions and systems.
• Auto Parts and/or Dispatcher experience is highly desirable.
• Must be able to complete background check/MVR and drug screening process.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.