Customer Experience Champion — Auto Glass CSR

Boyd Group Services; Detroit (MI); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

PTO 80 hours/yr

Parental leave 80 hours

6 paid holidays

Medical, Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Safety glasses provided

Career development

Growth across 38 states

Résumé du poste

Glass America in Livonia, MI seeks a Customer Service Representative to join our shop operations team. You will handle in-person and phone inquiries, schedule appointments, and keep customer records up to date while coordinating with auto glass technicians in the field.

The role requires strong typing, reliability, and comfort with technology as we support a 38-state network and ongoing growth.

Qualifications

• Handle customer interactions in person and over the phone.
• Schedule customer appointments with urgency and accuracy.
• Maintain regular communication with field technicians.
• Enter sales information and update customer records in our software.

Responsabilités

• Professionally handle customer interactions and general inquiries.
• Schedule customer appointments with a sense of urgency.
• Maintain communication with Auto Glass Technicians in the field.
• Utilize software to note conversations, enter sales data and update records.
• Assist dispatch/parts team as needed.

Connaissances

Phone & email handling

Customer service

Data entry

Typing proficiency

Description du poste

Glass America in Livonia, MI seeks a Customer Service Representative to join our shop operations team. You will handle in-person and phone inquiries, schedule appointments, and keep customer records up to date while coordinating with auto glass technicians in the field.

The role requires strong typing, reliability, and comfort with technology as we support a 38-state network and ongoing growth.