Auto Finance Collections Specialist - Impounds

Veros Credit, LLC; Ontario (CA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Bonus

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts from its Santa Ana, CA and Ontario, CA offices. In-office roles are available, with California-based remote work for eligible candidates.

The position requires 3+ years in collections and strong communication abilities. Responsibilities include negotiating payment arrangements, reviewing for special assistance, skip-tracing, and documenting all activities.

Qualifications

• 3+ years experience in the collections field, preferably subprime consumer lending.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers professionally and tactfully.
• Flexible schedule and overtime as needed.

Responsibilities

• Follow and ensure FDCPA compliance.
• Negotiate payment arrangements and reinstatement of accounts.
• Review accounts for special assistance and gather necessary documents.
• Initiate and review repossession efforts to recover collateral.
• Document account information and collection activities clearly.
• Perform skip-tracing and outbound/inbound calls.

Skills

Communication

Negotiation

Problem-solving

Independent worker

Team collaboration

Education

High School Diploma or GED

Job description

Veros Credit, LLC is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts from its Santa Ana, CA and Ontario, CA offices. In-office roles are available, with California-based remote work for eligible candidates.

The position requires 3+ years in collections and strong communication abilities. Responsibilities include negotiating payment arrangements, reviewing for special assistance, skip-tracing, and documenting all activities.