Las Vegas Collections Account Rep – Auto Finance

Hankey Group; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K matching

Employee Stock Ownership Program

Job summary

Western Funding Inc. in Las Vegas, NV is seeking an Account Representative to handle inbound and outbound calls, resolving early-stage collections and providing customer-friendly solutions.

You will work with a team focused on reducing delinquency while complying with relevant laws. The role requires excellent communication, negotiation, and organizational skills, with a commitment to accurate record-keeping and professional service.

Qualifications

• High School diploma or equivalent required.
• 2+ years in unsecured or sub-prime auto finance collections.
• Strong communication, negotiation and writing skills.
• Knowledge of state and federal collections laws including FDCPA, TCPA.

Responsibilities

• Handle inbound and outbound calls to manage 30–59 days delinquent accounts.
• Negotiate payment solutions based on individual circumstances.
• Conduct light skip-tracing to generate leads on customers or collateral.
• Review accounts for potential repossession when warranted by factors.
• Execute collection efforts as directed by the supervisor.
• Participate in team meetings to improve workflows and efficiency.
• Maintain confidentiality of all company data and customer information.

Skills

Communication skills

Negotiation skills

Writing skills

Knowledge of collections laws

Education

High School diploma or equivalent

Tools

Daybreak

MS Excel

MS Outlook

Skip Tools

E-collect

Job description

Western Funding Inc. in Las Vegas, NV is seeking an Account Representative to handle inbound and outbound calls, resolving early-stage collections and providing customer-friendly solutions.

You will work with a team focused on reducing delinquency while complying with relevant laws. The role requires excellent communication, negotiation, and organizational skills, with a commitment to accurate record-keeping and professional service.