Auto Estimator - Empowered Repair & Customer Care

Gerber Collision & Glass; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Gerber Collision & Glass in Pittsburgh is seeking an Estimator to deliver exceptional customer experiences while creating accurate vehicle repair estimates and coordinating repairs with insurance companies.

You will document all customer interactions, provide timely guidance through the repair process, and ensure adherence to DRP and WOW procedures. A hands-on role requiring strong communication and teamwork.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update customer interactions accurately.
• Provide timely information and guide customers through repair.
• Ensure compliance with insurance processes and company procedures.
• Participate in daily production walks and team meetings.
• Support team members and uphold KPIs.

Skills

Damage assessment

Customer service

Insurance knowledge

Communication

Team collaboration

Education

High School Diploma

I-CAR Training

Valid Driver's License

Tools

Basic Computer Skills

Job description

Gerber Collision & Glass in Pittsburgh is seeking an Estimator to deliver exceptional customer experiences while creating accurate vehicle repair estimates and coordinating repairs with insurance companies.

You will document all customer interactions, provide timely guidance through the repair process, and ensure adherence to DRP and WOW procedures. A hands-on role requiring strong communication and teamwork.