Auto Damage Claims Specialist

The Travelers Indemnity Company; Overland Park (KS); On-site; USD 55,000 - 91,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching up to 5%

Pension Plan funded by Travelers

Paid Time Off: 20 days + 9 holidays

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company is hiring a Claim Rep, Auto Damage in Overland Park, KS. You will support customers and third-party claimants through the claims process, delivering clear policy explanations and accurate payments.

Ideal candidates have a Bachelor's, two years auto claim handling experience, an active adjuster license where applicable, and proficiency with claims management systems and Microsoft Office. This role emphasizes service, accuracy, and collaboration.

Qualifications

• Bachelor's Degree.
• Two years of auto claim handling experience.
• Active adjuster license, where applicable.
• Proficient in claims management systems with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.

Responsibilities

• Manage auto physical damage claims from first notice of loss through resolution and settlement, handling low to moderate complexity cases.
• Evaluate and analyze policy terms, conditions, and exclusions to determine coverage, liability, and damage; negotiate settlements within authority.
• Coordinate with appraisal teams and repair facilities to obtain information and ensure accurate damage assessments and timely resolution.
• Document findings in the claim management system and maintain accurate records of claim activity.
• Determine settlement amounts based on appraisal estimates and communicate settlements to insureds and claimants.
• Provide timely and professional communication to customers, representatives, and internal stakeholders.
• Adapt to new technology implementations and AI tools while maintaining productivity.
• Acquire and maintain relevant Insurance License(s) within three months of starting.

Skills

Communication

Attention to detail

Organizational skills

Problem solving

Stress management

Decision making

Education

Bachelor's Degree

High School Diploma or GED

Active adjuster license

Tools

Claims management systems

Microsoft Office

Enterprise technology platforms

Job description

The Travelers Indemnity Company is hiring a Claim Rep, Auto Damage in Overland Park, KS. You will support customers and third-party claimants through the claims process, delivering clear policy explanations and accurate payments.

Ideal candidates have a Bachelor's, two years auto claim handling experience, an active adjuster license where applicable, and proficiency with claims management systems and Microsoft Office. This role emphasizes service, accuracy, and collaboration.