Auto Damage Claims Associate — Hybrid Training

Travelers; Wyomissing (Berks County); Hybrid; USD 44,000 - 73,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Wellness Program

Paid holidays

Job summary

Travelers seeks an Associate Claim Rep, Auto Damage, to begin a structured training program in claim handling, customer service, and policy interpretation. You will work with experienced professionals to develop skills for handling auto, heavy equipment, and property damage claims, with frequent customer contact.

The program is 9–12 months, offering hybrid work options and opportunities for advancement. A Bachelor’s degree or equivalent and a willingness to obtain licensing are preferred.

Qualifications

• Bachelor’s degree or equivalent required.
• One year of customer service experience preferred.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to exercise sound judgement within established authority.
• Excellent customer service and attention to detail.
• Willingness to learn and adapt to new tools.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders, claimants, and witnesses.
• Partner with resources to obtain evidence to properly handle the claim.
• Assess claims for potential fraud.
• Establish claim reserves, determine the claim resolution amount, and issue payments.
• Communicate claim status to all parties, including business customers.
• Maintain accurate records in claim management systems.
• Demonstrate openness to continuous learning and new digital tools.

Skills

Customer service

Verbal and written comms

Attention to detail

Organization skills

Decision making

Willingness to learn

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Office

Job description

Travelers seeks an Associate Claim Rep, Auto Damage, to begin a structured training program in claim handling, customer service, and policy interpretation. You will work with experienced professionals to develop skills for handling auto, heavy equipment, and property damage claims, with frequent customer contact.

The program is 9–12 months, offering hybrid work options and opportunities for advancement. A Bachelor’s degree or equivalent and a willingness to obtain licensing are preferred.