Automotive Service Concierge: Customer Experience Pro

CarMax Business Services; Hartford (CT); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax Hartford is seeking a Customer Advisor to deliver outstanding service and act as the liaison between customers and technicians. You will greet customers, manage service communications, and ensure accurate repair documentation before invoicing.

This fast-paced role requires excellent communication, strong customer service, and the ability to balance multiple priorities while working nights, weekends, and holidays. CarMax offers a rewarding path with career growth opportunity.

Qualifications

• Excellent communication skills, both in person and over the phone.
• Strong customer service focus with a commitment to a great experience.
• Ability to read, interpret, and maintain records with basic computer use.
• Collaborative mindset to work across departments effectively.
• Ability to multi-task in a fast-paced environment while staying organized.
• Willingness to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Greet service customers warmly and professionally.
• Assist with service calls and provide status updates on vehicle repairs.
• Create and process repair orders; route to technicians and verify documentation.
• Discuss recommended repairs with customers and obtain ESP approvals.
• Handle service payments and maintain cash accuracy.
• Balance multiple priorities while resolving customer concerns promptly.
• Adhere to EH&S rules and maintain a clean, safe work area.

Skills

Communication

Customer service

Computer skills

Teamwork

Multitasking

Shift flexibility

Safety policy

Job description

CarMax Hartford is seeking a Customer Advisor to deliver outstanding service and act as the liaison between customers and technicians. You will greet customers, manage service communications, and ensure accurate repair documentation before invoicing.

This fast-paced role requires excellent communication, strong customer service, and the ability to balance multiple priorities while working nights, weekends, and holidays. CarMax offers a rewarding path with career growth opportunity.