Auto Collision Estimator: Lead Repair Planner

Puget Collision; Olympia (WA); On-site; USD 75,000 - 130,000; Full time

Job summary

Puget Collision in Olympia, WA is seeking an experienced Auto Collision Repair Estimator to lead the estimating process and manage DRP relationships.

You will inspect vehicles, prepare comprehensive repair plans, and coordinate with customers, insurers, and shop staff to ensure accurate estimates, on-time delivery, and profitable outcomes. Proficiency with Mitchell/CCC and I-CAR certification are valued.

Qualifications

• I-CAR Pro-Level 1 certification is mandatory.
• Minimum of 3 years DRP writing experience.
• Strong relationships with insurance providers.
• Knowledge of metal/refinish replacement and repair techniques.
• Proficient with Mitchell and CCC estimating systems, ERAC and DRP management systems.
• Excellent verbal and written communication abilities.
• Interacts effectively with customers and insurers.
• Organizational skills to maintain consistency and efficiency in repair planning.

Responsibilities

• Perform all assigned responsibilities according to the Company Standard Operating Procedures.
• Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.
• Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company’s abilities. This involves being well-versed in our certifications and insurance partnerships.
• Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.
• Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.
• Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle.
• Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace.
• Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair.
• Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete.
• Write a comprehensive auto body collision repair plan after disassembling the vehicle.
• Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning.
• Verify quality is checked at each stage of the vehicle repair process.
• Source, order & receive parts according to insurer and company guidelines.
• Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines.
• Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected.
• Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills.
• Maintain an accurate CCC Calendar and review inbox items and DRP portals daily.
• Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards.

Skills

Customer service

Communication

DRP relationships

Repair planning

Estimating

Education

I-CAR Pro-Level 1 certification

Tools

Mitchell

CCC estimating system

ERAC

DRP management systems

Job description

Puget Collision in Olympia, WA is seeking an experienced Auto Collision Repair Estimator to lead the estimating process and manage DRP relationships.

You will inspect vehicles, prepare comprehensive repair plans, and coordinate with customers, insurers, and shop staff to ensure accurate estimates, on-time delivery, and profitable outcomes. Proficiency with Mitchell/CCC and I-CAR certification are valued.