Auto Body Collision Estimator – DRP & Insurance Expert

Puget Collision; Cottonwood (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Puget Collision in Cottonwood, AZ is seeking an experienced auto collision estimator/lead to manage DRP writing, collaborate with insurance providers, and ensure repairs meet OE and ADAS standards. The role requires strong communication, organizational skills, and a track record in accurate estimating.

The position emphasizes profitability, fleet/DRP relationships, and delivering high-quality customer service throughout the repair process, from intake to final bill.

Qualifications

• I-CAR Pro-Level 1 certification is mandatory.
• A minimum of 3 years of experience in DRP writing is essential.
• Strong relationships with insurance providers are crucial to the success of this position.
• Knowledge of metal/refinish replacement and repair techniques.
• Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.
• Demonstrates excellent verbal and written communication abilities.
• Interacts effectively with co-workers, customers, and insurance representatives.
• Applies organizational skills to maintain consistency and efficiency in repair planning process.

Responsibilities

• Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.
• Capture potential business from walk-in or call-in customers by instilling confidence and trust in our company’s abilities.
• Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.
• Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.
• Identify prior damage through check-in photos and pre-scanning the vehicle.
• Ensure maximum profitability by proper application of labor resources, sales mix, and repair vs replace decisions.
• Inform customers about the repair process, insurance claim, payments, and delivery dates.
• Serve as primary point of contact for customers, keeping notes accurate and complete.
• Write a comprehensive auto body collision repair plan after disassembling the vehicle.
• Ensure repairs adhere to OE standards, DRP guidelines, and ADAS calibrations and scanning requirements.
• Verify quality at each stage of the repair process.
• Source, order & receive parts per insurer and company guidelines.
• Deliver the vehicle to the customer with a clear explanation of repairs and final payments.

Skills

I-CAR Pro-Level 1

DRP writing experience

Insurance provider relationships

Metal/refinish tech knowledge

Mitchell estimating system

CCC estimating system

ERAC

DRP management systems

Verbal & written communication

Organizational skills

Tools

Mitchell estimating system

CCC estimating system

ERAC

DRP management systems

Job description

Puget Collision in Cottonwood, AZ is seeking an experienced auto collision estimator/lead to manage DRP writing, collaborate with insurance providers, and ensure repairs meet OE and ADAS standards. The role requires strong communication, organizational skills, and a track record in accurate estimating.

The position emphasizes profitability, fleet/DRP relationships, and delivering high-quality customer service throughout the repair process, from intake to final bill.