Auto Claims Trainee: Paid Training & Licensing Included

Liberty Mutual Insurance; Winter Park (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance in Orlando (near Winter Park) is seeking an Auto Claims Representative to join its claims team. No prior claims experience is required as paid training and licensing are included to prepare you for the role.

You will guide insureds and claimants through the auto claims process from start to finish, coordinating with internal teams to ensure timely resolution while delivering empathetic, customer-focused service in a fast-paced, high-volume environment.

Qualifications

• No prior claims experience required; training provided.
• Strong customer service and problem-solving skills.
• Ability to manage multiple systems in a virtual training environment.
• Located within 50 miles of Orlando, FL.
• US-based employees only.

Responsibilities

• Guide insureds and claimants through the auto claims process from intake to resolution.
• Interact with customers who have been in an accident to understand and document their claims.
• Coordinate with internal teams to ensure timely, accurate claim handling.
• Maintain empathy and high-quality service throughout the claims lifecycle.

Skills

Customer service

Communication

Critical thinking

Time management

Education

College degree preferred

1-3 years customer service experience

Job description

Liberty Mutual Insurance in Orlando (near Winter Park) is seeking an Auto Claims Representative to join its claims team. No prior claims experience is required as paid training and licensing are included to prepare you for the role.

You will guide insureds and claimants through the auto claims process from start to finish, coordinating with internal teams to ensure timely resolution while delivering empathetic, customer-focused service in a fast-paced, high-volume environment.