Auto Claims Pro: Paid Training & Licensing Included

Liberty Mutual Insurance; Winter Haven (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance is hiring an Auto Claims Representative in the Orlando area. No prior claims experience is required as paid training and licensing are included.

You will guide insureds and claimants through the auto claims process from start to finish, handling inquiries with empathy and efficiency. Ideal candidates are customer-focused, communicative, and adept at navigating multiple systems in a fast-paced, high-volume environment.

Qualifications

• Engaging, outgoing personality with customer focus.
• Ability to think critically, use resources, and seek answers in a virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multitasking in a structured paperless environment.
• Ability to use multiple systems during virtual training and claims handling.
• General understanding of overall claim operations and stakeholders.
• College degree preferred, or 1–3 years customer service/insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who were in an accident and provide clear assistance and problem solving.

Skills

Empathetic service

Customer focus

Multitasking

Virtual environment

Strong communication

Education

College degree preferred

1–3 years customer service

Tools

CRM systems

Job description

Liberty Mutual Insurance is hiring an Auto Claims Representative in the Orlando area. No prior claims experience is required as paid training and licensing are included.

You will guide insureds and claimants through the auto claims process from start to finish, handling inquiries with empathy and efficiency. Ideal candidates are customer-focused, communicative, and adept at navigating multiple systems in a fast-paced, high-volume environment.