Auto Claims Trainee - Investigate & Resolve from Home

Allstate Private Limited; Phoenix (AZ); Remote; USD 31,000 - 41,000; Full time

Job summary

National General Insurance is seeking an Auto Telephone Claims Adjuster Trainee to learn how to investigate, analyze, and decide on auto claims. This role supports a West Coast claims team and requires availability in Pacific Time, Monday–Friday, 8am–5pm PT, with a strong emphasis on customer service and accuracy.

The Trainee position offers hands-on learning, guidance, and a foundation in auto claims while you develop essential investigative skills in a supportive environment.

Qualifications

• Analytical thinking to assess auto claims.
• Strong customer service and communication skills.
• Ability to learn and apply company systems.

Responsibilities

• Handles basic investigation regarding auto claims (coverage, liability and damages).
• Identifies customer needs and uses customer service skills to meet them.
• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company.
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.

Skills

Analytical Thinking

Customer Centricity

Customer Relationship Building

Customer Service

Learning Agility

Process Oriented

Results-Oriented

Time Management

Job description

National General Insurance is seeking an Auto Telephone Claims Adjuster Trainee to learn how to investigate, analyze, and decide on auto claims. This role supports a West Coast claims team and requires availability in Pacific Time, Monday–Friday, 8am–5pm PT, with a strong emphasis on customer service and accuracy.

The Trainee position offers hands-on learning, guidance, and a foundation in auto claims while you develop essential investigative skills in a supportive environment.