Auto Claims Trainee - Learn, Investigate & Negotiate

National General; Carson City (NV); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Laptop and equipment provided

Connectivity reimbursement for home/te

Career development opportunities

Job summary

National General Insurance is hiring an auto Telephone Claims Adjuster Trainee to investigate and confirm loss details for auto accidents. This role determines coverage, liability, damages and negotiates within authority, supporting a West Coast claims team in PST/MST/CST time zones.

Base compensation is $22.84/hr–$29.57/hr, with additional incentive pay where applicable. The position emphasizes hands-on learning, professional growth, and the chance to build a foundation in auto claims.

Qualifications

• Understanding of auto claims processes and basic investigations.
• Ability to determine coverage, liability and damages.
• Competence in using company systems for claims handling.

Responsibilities

• Handle basic investigation of auto claims including coverage, liability and damages.
• Identify customer needs and apply appropriate customer service skills.
• Apply basic understanding of company systems and technology.
• Coordinate subrogation or fraud risk and next steps.
• Demonstrate understanding of company insurance policies and relationships.
• Begin recognizing body parts of a vehicle and related damages.

Skills

Analytical Thinking

Customer Centricity

Customer Relationship Building

Customer Service

Learning Agility

Process Oriented

Results-Oriented

Time Management

Job description

National General Insurance is hiring an auto Telephone Claims Adjuster Trainee to investigate and confirm loss details for auto accidents. This role determines coverage, liability, damages and negotiates within authority, supporting a West Coast claims team in PST/MST/CST time zones.

Base compensation is $22.84/hr–$29.57/hr, with additional incentive pay where applicable. The position emphasizes hands-on learning, professional growth, and the chance to build a foundation in auto claims.