Remote Auto Claims Trainee — Learn & Grow

Wells Media Group; Nevada, Northern (IA, KY); Hybrid; USD 31,000 - 41,000; Full time

Benefits offered by this job

Laptop and monitors

Connectivity reimbursement

Private home workspace

Job summary

National General Insurance seeks an Auto Telephone Claims Adjuster Trainee for its West Coast claims team. Candidates must reside in PST/MST/CST time zones and be available to work Monday–Friday, 8am–5pm Pacific Time.

The role offers hands-on learning to investigate, analyze, and make decisions in auto claims, with base pay and potential incentives. Key responsibilities include basic investigation of coverage, liability, and damages, customer-focused service, and use of company systems.

Qualifications

• Analytical thinking and problem solving are essential.
• Strong customer service mindset and relationship building.
• Ability to learn systems quickly and manage time effectively.
• Focus on results and process orientation in daily work.

Responsibilities

• Handle basic investigation of auto claims including coverage, liability and damages.
• Identify customer needs and respond with appropriate service.
• Apply basic understanding of company systems and technology.
• Partner to determine subrogation or fraud potential and handling.
• Demonstrate understanding of insurance policies and relationships within the company.
• Recognize vehicle parts and potential property damage.

Skills

Analytical thinking

Customer centricity

Customer relationships

Customer service

Learning agility

Process oriented

Results oriented

Time management

Job description

National General Insurance seeks an Auto Telephone Claims Adjuster Trainee for its West Coast claims team. Candidates must reside in PST/MST/CST time zones and be available to work Monday–Friday, 8am–5pm Pacific Time.

The role offers hands-on learning to investigate, analyze, and make decisions in auto claims, with base pay and potential incentives. Key responsibilities include basic investigation of coverage, liability, and damages, customer-focused service, and use of company systems.