Auto Claims Trainee: Investigate & Learn

Allstate Foundation; Phoenix (AZ); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Laptop provided

Monitors provided

Headset, keyboard, mouse provided

Connectivity reimbursement

Job summary

National General Insurance is seeking an auto Telephone Claims Adjuster Trainee to investigate and confirm facts of loss for automobile accidents, determine coverage and liability, and negotiate claims within authority.

The role supports a West Coast claims team; candidates must reside in PST/MST/CST time zones and be available to work 8am–5pm Pacific Time, Monday through Friday, as part of the training and development program.

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Skills

Analytical Thinking

Customer Centricity

Customer Relationship Building

Customer Service

Learning Agility

Process Oriented

Results-Oriented

Time Management

Job description

National General Insurance is seeking an auto Telephone Claims Adjuster Trainee to investigate and confirm facts of loss for automobile accidents, determine coverage and liability, and negotiate claims within authority.

The role supports a West Coast claims team; candidates must reside in PST/MST/CST time zones and be available to work 8am–5pm Pacific Time, Monday through Friday, as part of the training and development program.