Auto Claims Desk Adjuster (Hybrid) - Training & Licensing

Liberty Mutual Fire Insurance Co.; Chandler (AZ); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Paid training

Job summary

Liberty Mutual Insurance is hiring an Auto Claims Representative in Chandler, AZ. The role involves guiding insureds and claimants through the auto claims process from start to finish with a focus on customer care and problem-solving, in a hybrid setting with some in-office requirements.

No prior claims experience is needed as paid training and licensing are included, and strong organizational skills help manage multiple systems and claims efficiently.

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Communicate with customers who have been in an accident to provide support and solutions.
• Represent the Liberty brand with professionalism in hybrid work environments.
• Ensure timely, accurate handling of claims while balancing quality service.

Skills

Empathetic service

Front lines liaison

Reliable teammate

Customer-centric claims

Job description

Liberty Mutual Insurance is hiring an Auto Claims Representative in Chandler, AZ. The role involves guiding insureds and claimants through the auto claims process from start to finish with a focus on customer care and problem-solving, in a hybrid setting with some in-office requirements.

No prior claims experience is needed as paid training and licensing are included, and strong organizational skills help manage multiple systems and claims efficiently.