Auto Claims Desk Adjuster - Paid Training & Licensing

Liberty Mutual Insurance; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Liberty Mutual Insurance in Chandler, AZ is seeking an Auto Claims Representative with paid training and licensing. No prior claims experience is required, and applicants must live within 50 miles of the office.

You will guide insureds through the claims process, with a focus on empathetic, customer-centric service and strong organization. The role emphasizes high-volume, fast-paced environments, in-office collaboration, and ongoing training during the first six months.

Qualifications

• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically and use resources in a virtual environment.
• Excellent oral and written communication, decision-making, and organizational skills.
• Typing and multitasking in a structured, paperless work environment.
• Ability to utilize multiple systems during training and claims handling.
• Knowledge of general claim operations and key stakeholders.
• College degree preferred or 1–3 years of related customer service or insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers over the phone to provide empathetic service.
• Collaborate with internal teams to resolve claims efficiently.

Skills

Customer service

Communication

Problem solving

Organizational skills

Time management

Adaptability

Education

College degree or related experience

Tools

CRM systems

Job description

Liberty Mutual Insurance in Chandler, AZ is seeking an Auto Claims Representative with paid training and licensing. No prior claims experience is required, and applicants must live within 50 miles of the office.

You will guide insureds through the claims process, with a focus on empathetic, customer-centric service and strong organization. The role emphasizes high-volume, fast-paced environments, in-office collaboration, and ongoing training during the first six months.