Auto Claims Specialist I – Arbitration & Resolution

Cox Enterprises; Bordentown (NJ); On-site; USD 25,000 - 38,000; Full time

Job summary

Cox Automotive in New Jersey is seeking an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. This role involves reviewing claims, investigating straightforward cases, and coordinating with reconditioning and dealer services to move cases toward resolution.

You will gather information, validate evidence, and communicate outcomes via calls, email, or in person, escalating when necessary.

Qualifications

• High school diploma or GED required.
• Attention to detail and accuracy essential.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Review customer claims to verify compliance with policies and guidelines.
• Investigate basic to less complex cases and assist with more prescriptive decisions.
• Interface with reconditioning, front office, dealer services, and other departments during fact finding.
• Gather and evaluate information to resolve cases; communicate resolutions via phone, email, or in person.
• Authorize small financial actions per approval limits to move cases forward.
• Maintain accurate case files including invoices and settlements.
• Escalate to supervisor/manager when needed.
• Perform other duties as assigned.

Skills

Attention to detail

Organizational skills

Adaptability

Claims adjuster

Education

High school diploma or GED

Job description

Cox Automotive in New Jersey is seeking an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. This role involves reviewing claims, investigating straightforward cases, and coordinating with reconditioning and dealer services to move cases toward resolution.

You will gather information, validate evidence, and communicate outcomes via calls, email, or in person, escalating when necessary.