Entry-Level Auto Claims Specialist

Cox Automotive Canada; Bordentown (NJ); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Work-life balance with flexible time‑o

Competitive pay with bonus & incentive

Healthcare benefits from day one

Care.com membership for child/senior

401(k) with up to 6% match

Employee discounts on cars, tech, and>

Parental leave and fertility coverage

Paid volunteering hours

Pet insurance

Job summary

Manheim, a Cox Automotive company, is seeking an Auto Claims Specialist I to learn how to resolve customer complaints and prevent recurrence. You will coordinate with buyers, sellers, and dealers to validate returns and claims from day one.

You’ll review claims, investigate basic cases, and negotiate resolutions while communicating with various teams to ensure proper documentation and timely closure. The role emphasizes learning, teamwork, and compliant dispute resolution.

Qualifications

• A high school diploma or GED and less than 2 years of related experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Responsibilities

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Skills

Negotiation

Accuracy

Attention to detail

Organizational skills

Time management

Adaptability

Education

High school diploma or GED

Job description

Manheim, a Cox Automotive company, is seeking an Auto Claims Specialist I to learn how to resolve customer complaints and prevent recurrence. You will coordinate with buyers, sellers, and dealers to validate returns and claims from day one.

You’ll review claims, investigate basic cases, and negotiate resolutions while communicating with various teams to ensure proper documentation and timely closure. The role emphasizes learning, teamwork, and compliant dispute resolution.