Automotive Claims Specialist I

Cox Automotive Inc.; United States; On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Flexible time-off policies

Competitive salary package with bonus

Healthcare benefits from day one

401(k) retirement plans with company-m

Employee discounts

Parental leave and fertility coverage

Volunteer time off

Pet insurance

Job summary

Manheim, a Cox Automotive company, is seeking an Auto Claims Specialist I to learn how we resolve customer complaints and prevent recurrence. This on-site, day-shift role requires working at a Cox location in the United States.

You will review claims, investigate basic cases, coordinate with reconditioning, front office and dealer services, and negotiate resolutions while keeping detailed files. A high school diploma is required and automotive experience is preferred.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to adapt in a fluid and changing environment.

Responsibilities

• Review customer claims to verify alignment with National Arbitration policies and guidelines.
• Investigate basic, less complex cases or those needing prescriptive decisions.
• Coordinate with reconditioning, front office, dealer services, and vehicle entry during fact-finding.
• Use resources to investigate, document, and communicate actions to move cases toward resolution.
• Apply appropriate levels of financial approval to resolve cases.
• Evaluate claims by obtaining, comparing, and validating information.
• Communicate resolutions via telephone, email, and in-person discussions.
• Mediate disputes and negotiate repairs/pricing to reach mutually acceptable solutions.
• Maintain accurate files with invoices and settlement agreements.
• Consult with supervisor/manager to determine escalation needs.
• Perform other duties as assigned.

Skills

Negotiation skills

Accuracy and attention to detail

Organizational and time management

Adaptability in changing environment

Education

High school diploma or GED

Job description

Company
Cox Automotive - USA

Job Family Group
Vehicle Operations

Job Profile
Arbitrator I

Management Level
Individual Contributor

Flexible Work Option
No remote option; must work at a specified Cox location

Travel %
No

Work Shift
Day

Compensation
Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto.

We're looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again. Do you have the skills we're looking for? Keep reading for more details!

Benefits

• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with flexible time-off policies.
• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 6% company match.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
• We all love our pets - whether they walk, crawl, fly, swim or slither - and we're happy to supply insurance for them as well.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

What You'll Do

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Who You Are

You've got a knack for negotiation. You're ethical, dependable, and trustworthy. You're eager to learn. You also have the following qualifications:

Minimum

• A high school diploma or GED and less than 2 years of related experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Preferred

• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.