Auto Claims Specialist: Hybrid Role & Training Included

Liberty Mutual Fire Insurance Co.; Indianapolis (IN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. in Indianapolis, Indiana is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. The role emphasizes empathy, problem solving and customer service in a high-volume environment.

Paid training and licensing are included, with no prior claims experience required. The position is hybrid, requiring a minimum 2 days in the office, and includes extensive in-person training during the first six

Qualifications

• Engaging personality with passion for helping customers.
• Able to think critically and use resources in virtual environment.
• Excellent oral and written communication and organizational skills.
• Strong typing and multitasking in a structured, paperless work setting.
• Familiarity with multiple systems during virtual training and claims handling.
• Understanding of claim operations and key stakeholders.
• College degree preferred or 1–3 years of related customer service or insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Interact with customers post-accident to provide support and information.
• Coordinate moving parts of a high-volume workflow and manage time efficiently.
• Utilize multiple systems during training and claims processing.

Skills

Empathy

Customer service

Critical thinking

Communication

Time management

Typing

Multitasking

Organization

Education

College degree preferred

Job description

Liberty Mutual Fire Insurance Co. in Indianapolis, Indiana is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. The role emphasizes empathy, problem solving and customer service in a high-volume environment.

Paid training and licensing are included, with no prior claims experience required. The position is hybrid, requiring a minimum 2 days in the office, and includes extensive in-person training during the first six