Commercial Auto Claims Specialist – Hybrid Role

Liberty Mutual Insurance; Westborough (MA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Liberty Mutual Insurance is seeking an Associate Claims Specialist in a hybrid role. You will investigate mid-sized and large commercial claims, determine liability and compensability, and support policyholders through thorough analysis and effective communication.

The position emphasizes building strong relationships, timely loss assessments, and adherence to defined procedures while offering flexibility with in-office twice-monthly attendance for local candidates.

Qualifications

• Strong interpersonal, analytical and negotiation abilities.
• Ability to communicate clearly with appropriate detail.
• Proven track record of building and maintaining relationships.
• Experience in professional or customer service environments; preference for retail experience.
• Analytical skills to gather information, analyze facts and draw conclusions; usually via bachelor-level education.
• Knowledge of liability, insurance coverage and medical terminology is helpful but not mandatory.
• Licensing may be required in some states.

Responsibilities

• Investigates new claims by reviewing reports and gathering information.
• Establishes action plans based on case facts and resources.
• Manages an inventory of claims and negotiates settlements within limits.
• Establishes loss cost estimates using available resources and protocols.
• Confirms or denies coverage based on investigation findings and advises policyholders.
• Uses loss management techniques and other resources.
• Updates files and provides comprehensive reports.

Skills

Interpersonal skills

Analytical skills

Negotiation abilities

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance is seeking an Associate Claims Specialist in a hybrid role. You will investigate mid-sized and large commercial claims, determine liability and compensability, and support policyholders through thorough analysis and effective communication.

The position emphasizes building strong relationships, timely loss assessments, and adherence to defined procedures while offering flexibility with in-office twice-monthly attendance for local candidates.