Auto Claims Associate | Hybrid, Paid Training & Licensing

Liberty Mutual Fire Insurance Co.; Marlton (NJ); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Liberty Mutual Insurance in Marlton, NJ is hiring an Auto Claims Representative with no prior claims experience required. This hybrid role requires in-office presence and emphasizes guiding customers through the auto claims process from start to finish.

You will handle conversations with insureds and claimants, use multiple systems, and participate in a comprehensive training program with licensing included. Strong communication and problem-solving skills are essential.

Qualifikationen

• Engaging, outgoing personality with passion for helping customers.
• Able to think critically, use resources and seek answers in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multitasking capabilities in a structured paperless work environment.
• Requires ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Aufgaben

• Guide insureds and claimants through the auto claims process from start to finish.
• Represent the Liberty brand and deliver on our promise to customers.
• Engage customers who have been in an accident and provide help.
• Adjuster's role includes coordinating with multiple internal stakeholders to resolve claims.

Kenntnisse

Empathetic service

Customer centricity

Communication skills

Time management

Typing & multitasking

Ausbildung

College degree preferred

Experience in customer service or insurance knowledge

Jobbeschreibung

Liberty Mutual Insurance in Marlton, NJ is hiring an Auto Claims Representative with no prior claims experience required. This hybrid role requires in-office presence and emphasizes guiding customers through the auto claims process from start to finish.

You will handle conversations with insureds and claimants, use multiple systems, and participate in a comprehensive training program with licensing included. Strong communication and problem-solving skills are essential.