Lead Adjuster

Aspire General Insurance; Rancho Cucamonga (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Aspire General Insurance in Rancho Cucamonga, California is seeking an experienced Lead Adjuster who brings strong non-standard auto insurance experience and has handled property damage and bodily injury claims.

The role combines hands-on claims responsibilities with leadership duties, including coaching, file reviews, and staff development, while ensuring adherence to industry practices and regulatory requirements.

Qualifications

• Minimum 4 years of experience in the non-standard Property & Casualty insurance industry.
• Experience handling automobile property damage and bodily injury claims.
• Strong understanding of insurance industry practices, standards, regulations, and terminology.
• Strong investigation, evaluation, analytical, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced claims environment.
• Strong written and verbal communication skills.
• Ability to meet established performance goals.
• Background check required.

Responsibilities

• Investigate, evaluate, and resolve automobile claims efficiently and accurately.
• Review automobile claim investigations and provide recommendations and direction on claim handling.
• Assist with the development of frontline adjusters through training, mentoring, and one-on-one coaching.
• Provide additional leadership coverage and support when supervisors are unavailable or as directed by management.
• Ensure claims are handled in accordance with company standards, industry best practices, and applicable regulations.
• Document investigations, evaluations, recommendations, and plans of action clearly and accurately.
• Maintain professional correspondence, reports, and claim file documentation.
• Provide exceptional service and maintain positive relationships with customers and business partners.
• Assist with or lead claims projects that may involve other areas of the organization.
• Serve as a liaison for the Claims department when needed.
• Support claims operations, procedures, workflows, and departmental initiatives.
• Identify opportunities for process and system improvements and provide recommendations to management.
• Escalate potential quality, compliance, or operational concerns to management.
• Support the identification, recruitment, hiring, and development of talent.

Skills

Non-standard auto insurance experience

Investigation and evaluation

Strong written and verbal沟

Leadership and mentoring

Multitasking in fast-paced environment

Job description

Available States

AL, AZ, CA, FL, GA, HI, IN, KS, LA, MI, MS, MO, NV, NY, NJ, NC, OK, OH, PA, TN, TX, WI

Join Aspire General Insurance Company

This is an excellent opportunity for an experienced adjuster who brings strong non-standard auto insurance experience, has handled both property damage and bodily injury claims, and enjoys coaching and supporting other adjusters. The Lead Adjuster will continue to maintain hands-on claims responsibilities while taking on additional leadership, training, file review, and operational responsibilities.

Required Qualifications

• Minimum 4 years of experience in the non-standard Property & Casualty insurance industry
• Experience handling both automobile property damage and bodily injury claims
• Strong understanding of insurance industry practices, standards, regulations, and terminology
• Strong investigation, evaluation, analytical, and decision-making skills
• Ability to manage multiple priorities in a fast-paced claims environment
• Strong written and verbal communication skills
• Ability to meet established performance goals
• Must be able to successfully complete a background check

What You’ll Do

• Investigate, evaluate, and resolve automobile claims efficiently and accurately.
• Review automobile claim investigations and provide recommendations and direction on claim handling.
• Assist with the development of frontline adjusters through training, mentoring, and one-on-one coaching.
• Provide additional leadership coverage and support when supervisors are unavailable or as directed by management.
• Ensure claims are handled in accordance with company standards, industry best practices, and applicable regulations.
• Document investigations, evaluations, recommendations, and plans of action clearly and accurately.
• Maintain professional correspondence, reports, and claim file documentation.
• Provide exceptional service and maintain positive relationships with customers and business partners.
• Assist with or lead claims projects that may involve other areas of the organization.
• Serve as a liaison for the Claims department when needed.
• Support claims operations, procedures, workflows, and departmental initiatives.
• Identify opportunities for process and system improvements and provide recommendations to management.
• Escalate potential quality, compliance, or operational concerns to management.
• Support the identification, recruitment, hiring, and development of talent.
• Maintain confidentiality of sensitive employee and company information.
• Comply with applicable state and federal laws, Department of Insurance requirements, carrier requirements, and company policies and procedures.

Aspire is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Aspire provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring accommodation during any stage of the recruitment or hiring process should inform us right away.

Aspire complies with all applicable fair chance, ban-the-box, and criminal history consideration laws. Qualified applicants with criminal histories will be considered in a manner consistent with applicable law and the requirements of the position.

The pay range provided for this position represents the Company's good-faith estimate of the compensation for this role at the time of posting. Compensation for this position will be determined based on job-related qualifications, experience, education, skills, geographic location, and business needs. Aspire reserves the right to modify compensation and benefits programs as permitted by law.