Lead Auto Claims Adjuster & Coach

Aspire General Insurance; Rancho Cucamonga (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Aspire General Insurance in Rancho Cucamonga, California is seeking an experienced Lead Adjuster who brings strong non-standard auto insurance experience and has handled property damage and bodily injury claims.

The role combines hands-on claims responsibilities with leadership duties, including coaching, file reviews, and staff development, while ensuring adherence to industry practices and regulatory requirements.

Qualifications

• Minimum 4 years of experience in the non-standard Property & Casualty insurance industry.
• Experience handling automobile property damage and bodily injury claims.
• Strong understanding of insurance industry practices, standards, regulations, and terminology.
• Strong investigation, evaluation, analytical, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced claims environment.
• Strong written and verbal communication skills.
• Ability to meet established performance goals.
• Background check required.

Responsibilities

• Investigate, evaluate, and resolve automobile claims efficiently and accurately.
• Review automobile claim investigations and provide recommendations and direction on claim handling.
• Assist with the development of frontline adjusters through training, mentoring, and one-on-one coaching.
• Provide additional leadership coverage and support when supervisors are unavailable or as directed by management.
• Ensure claims are handled in accordance with company standards, industry best practices, and applicable regulations.
• Document investigations, evaluations, recommendations, and plans of action clearly and accurately.
• Maintain professional correspondence, reports, and claim file documentation.
• Provide exceptional service and maintain positive relationships with customers and business partners.
• Assist with or lead claims projects that may involve other areas of the organization.
• Serve as a liaison for the Claims department when needed.
• Support claims operations, procedures, workflows, and departmental initiatives.
• Identify opportunities for process and system improvements and provide recommendations to management.
• Escalate potential quality, compliance, or operational concerns to management.
• Support the identification, recruitment, hiring, and development of talent.

Skills

Non-standard auto insurance experience

Investigation and evaluation

Strong written and verbal沟

Leadership and mentoring

Multitasking in fast-paced environment

Job description

Aspire General Insurance in Rancho Cucamonga, California is seeking an experienced Lead Adjuster who brings strong non-standard auto insurance experience and has handled property damage and bodily injury claims.

The role combines hands-on claims responsibilities with leadership duties, including coaching, file reviews, and staff development, while ensuring adherence to industry practices and regulatory requirements.