Field Auto Claims Adjuster — Company Car & Growth

Progressive Insurance; Wisconsin; On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Wellness programs

Mental health programs

FSA/HSA

Paid time off

Sick leave

Disability

Parental leave

Military leave

Tuition assistance

Diversity program

Job summary

Progressive Insurance is seeking an auto damage claims adjuster to serve as the primary contact for customers, guiding the repair process from start to finish. You will manage your own inventory and collaborate with body shops to negotiate pricing and assess liability, bringing leadership and strong attention to detail to deliver exceptional customer service.

This field position may require occasional office reporting and travel within the assigned geographic area.

Qualifications

• Minimum four years relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• OR Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Driver's license

Auto insurance

Compliance with policies

Customer service

Negotiation skills

Decision making

Attention to detail

Conflict management

Education

Associate's degree + 3 years experience

Bachelor's degree + 1 year experience

Four years relevant experience + 1 year appraisal/estimatics/insurance

Job description

Progressive Insurance is seeking an auto damage claims adjuster to serve as the primary contact for customers, guiding the repair process from start to finish. You will manage your own inventory and collaborate with body shops to negotiate pricing and assess liability, bringing leadership and strong attention to detail to deliver exceptional customer service.

This field position may require occasional office reporting and travel within the assigned geographic area.