Auto Claims Analyst: Coverage, Liability & Settlements

allstate; Kentucky; Hybrid; USD 52,000 - 104,000; Full time

Benefits offered by this job

Laptop provided

Monthly connectivity reimbursement

Work from home stipend

Job summary

National General, part of The Allstate Corporation, is seeking an Inside Auto Adjuster to investigate and resolve automobile claims by determining coverage, liability, and damages. The role emphasizes gathering claim information, evaluating subrogation or fraud potential, and negotiating settlements within authority while delivering exceptional customer service.

The ideal candidate brings strong analytical, communication, and problem-solving skills and can manage multiple claims in a fast-paced

Qualifications

• Auto insurance claims handling.
• Coverage and liability investigations.
• Customer service and claims resolution.
• Negotiating claim settlements.
• Identifying subrogation and fraud opportunities.
• Experience with auto property damage and/or bodily injury claims preferred.
• Strong communication, analytical, and organizational skills.

Responsibilities

• Recognizes and identifies body parts of a vehicle and understands other potential property damage.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Determines subrogation or fraud potential and how to handle.
• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims.
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence).

Skills

Auto Insurance Claims

Automobile Liability

Bodily Injury Claims

Customer Service

Multitasking

Personal Injuries

Task Management

Telephone Customer Service

Time Management

Job description

National General, part of The Allstate Corporation, is seeking an Inside Auto Adjuster to investigate and resolve automobile claims by determining coverage, liability, and damages. The role emphasizes gathering claim information, evaluating subrogation or fraud potential, and negotiating settlements within authority while delivering exceptional customer service.

The ideal candidate brings strong analytical, communication, and problem-solving skills and can manage multiple claims in a fast-paced